Royal Rows

Support

Stuck on something? Most answers are below. If yours isn't, email support@royalrows.com and I'll get back to you, usually within a few days.

Playing

How do I play?

Place one crown in every row, every column and every coloured region, so that no two crowns touch, not even diagonally. Tap a cell once to mark it with ✕ (no crown here), twice to place a crown. In the game, tap How to play on the home screen for a walk-through.

What is the Daily Crown?

One new puzzle every day, the same for everyone. Solve it to keep your daily streak going and to appear on that day's leaderboard.

How are scores worked out?

A bigger board is worth more. A fast time (compared with the board's par time) multiplies the score up, and lost lives, free crowns and sweeps reduce it. The results screen shows the full breakdown after every win.

Why can I only play up to 12×12 on my phone?

Bigger boards don't fit a phone screen comfortably, so phones stop at 12×12. Larger boards, up to 20×20, open on tablets in landscape, on a Mac and on the web.

Your account and progress

Do I need an account?

No. The game works fully offline without one. When it can reach the server, it quietly backs up your progress to an anonymous account (no email, no password), so it isn't lost if something happens to your device.

How do I move my progress to a new device?

Sign in with Apple or Google in Profile on your old device first, then sign in with the same account on the new one; your progress comes along. Without sign-in, progress is tied to the device it was played on. (Sign-in becomes available with the store release.)

My progress didn't sync

Open Profile and look at Sync. Make sure you're online, then tap Sync now. If it keeps failing, email support@royalrows.com with the account ID from Profile (tap it to copy) and what you see.

How do I change my display name?

Open Settings and tap Name. The name shows on the Daily Crown leaderboard; pick one that doesn't identify you if you'd rather stay anonymous.

How do I sign out?

In Profile, tap Sign out. You can sign out of this device only, or of all your devices at once (useful if you lost a phone).

Leaderboard and safety

Someone has an offensive name

Tap their row on the Daily Crown leaderboard and choose Report. Reports go to me and I review them; names that break the rules are hidden or reset. You can also choose Hide this player to stop seeing them yourself. For anything urgent, email abuse@royalrows.com.

I think someone is cheating

Email abuse@royalrows.com with the date, the board and the player's name. Scores that are impossible or obtained by cheating are removed.

Privacy and your data

What do you collect?

As little as possible: an anonymous account ID, your display name, your game results and the devices you play on. No ads, no tracking, no analytics, no data sales. The Privacy Policy explains everything in detail.

How do I delete my data?

In the game, open Profile and tap Delete my data. It's permanent and immediate. If you no longer have the game installed, see Delete your account.

Can I get a copy of my data?

Yes. Email privacy@royalrows.com with the account ID from Profile and I'll send you everything held about you within one month.

Contact